Our Warranty & Guarantee

GEMSTOCK CO., LTD provides our customers with a Lifetime warranty against manufacturing defects on all the jewelry.

Our colored gemstones are guaranteed for life to be accurate in species and treatment determinations (if any) as stated in our listing details.

Some examples of possible Manufacturing Defects:

  • Porosity in precious metal (air bubbles in the metal, which compromise durability)
  • Metal purity stamp
  • Laser welding joints incomplete

If you believe an item has a manufacturing defect please contact us immediately. Our warranty does not cover repairs or alterations made by a 3rd party (another jeweler) unless a prior written agreement is made for repairs being authorized by a 3rd party (example: ring resizing, prong tightening). Repair or service performed by a jeweler without prior consent will void our lifetime warranty.

Manufacturing Defects will be repaired or replaced without charge.

Repairs / Damage / Normal Wear:

All types of jewelry can be affected by normal use, or accidents/trauma. This is especially true for rings worn on a regular basis, since hands and fingers are very active and subjected to multiple risks in damaging jewelry. Our manufacturing warranty excludes coverage for wear and tear and in rare instances of lost gemstones.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  • Discoloration of gold/platinum caused by exposure to chemicals, Examples; cleaning acids, hot tubs used for bathing.
  • Precious metals, and especially prong set gemstones can wear down over time and may require restoration.
  • Thread in clothing can catch a loose prong over time; bending to everyday wear allowing a gemstone to fall out.
  • The loss of a gemstone caused by an accident/trauma damage.

We strongly suggest prongs that hold gemstones be visually inspected for any possible loosening from normal wear so that repairs required to preserve the integrity of the jewelry are made.

Repairs that are not covered under our lifetime warranty will be given a price quote by one of our professional service representatives for approval before work is performed.

Our Media Imaging Guarantee

As an e-commerce jewelry company, we understand the concerns about shopping for such unique items online. Great care is taken to capture our items' true color properties. Our photographers try to capture the most accurate color and clarity of all of our gemstones and jewelry.

However, we do not have control over the brightness and color settings of individual home computer or smartphone monitors. While we test the color accuracy of all of our images across multiple monitors, there is no uniform standard in brightness or color tone from one monitor to the next. Please keep in mind these limitations when viewing an item.