Customized orders

Individual gemstone sourcing is such a unique experience. You will get to know more about your gemstone, the mine it came from, the history of its cutting, etc. This is why we pride ourselves in assisting clients to source gemstones that we do not have in our inventory.

We have a large team of professional gemologists in our main Bangkok office. Bangkok is the world capital of gemstones. We take on even the most difficult orders. Today we have a base of more than 400 trusted suppliers of colored stones all over the world.

The key to our success in custom orders is having a good understanding of what you want. By seeing your envisioned gemstone through your own lens, our work is guaranteed to be mutually positive and an enjoyable experience. On your part, you would have to provide details of what you want. Some of the information we require include: color preferences, the cut design, dimensions, estimated carat weight of the finished stone, and any other valuable information.

Once we determine it is an order we can deliver on, we will let you know over email or WhatsApp.

If it is not a regular design or size, then we would require an initial deposit of about 20% of the estimated value of the finished gemstone in order to proceed with a client’s request. If the client does not like the final gemstone when he/she receives it, our return policy will be implemented.

We do not take all custom orders; we only take those that we believe we can deliver on. It takes anywhere between 2 – 6 weeks for us to deliver. It could take a longer time if it is a rare gemstone requirement. This is because it involves more time to find the right stone and to meet the cutting requirements of the client.

If you have any questions regarding a custom order that is not addressed here, please email us directly at

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